IS MY TRANSACTION SECURE?
All items available for direct internet purchase will be processed through our shopping cart on our secure server so that all your information will be 128 bit encrypted through our secure certificate to avoid being intercepted by a third party. Once a purchase has been consummated an invoice will be generated describing the goods purchased, all costs assigned to the order. This invoice will be sent to your designated email address.

Problems Adding to Cart? Cookies must be enabled within browser settings, more information here for enabling cookies. Lowering the security settings may also help. AOL users may need to turn on cookies as some browser versions are set to off by default. High personal firewall privacy settings may also effect cart operation but in most cases not. Norton / Symantec Personal Firewall users may have HTTP Referrers turned off. Norton Internet Security when set to not report HTTP Referrers is a so called "privacy" issue for a user. For the website owner it's a "security" issue if they don't report the referrer, almost a catch-22. Just turn referrers on by:

Advanced Options / Privace Tab / Referer

Customer Service Center »

HOW TO PLACE YOUR ORDER:

Refer Here For Shopping Cart Help »


ORDER STATUS:

Order status may be checked by Contacting Us. Or by Tel: 717.793.3458. Please include your shopping cart generated invoice tracking number.


CANCELING AN ORDER:

We cannot cancel an order once it has been shipped. Back orders may be cancelled Contacting Us. Or by Tel: 717.793.3458.


Shipping:

Shipping and Insurance to be determined at time of order and we do keep a want file. We usually ship Via UPS, All Amps & FX are in good working order (unless noted) and sold AS-IS.
Payment:

YorkMusicShop.com accepts Visa, Mastercard, American Express, PayPal, Certified Check, Money Order, Wire Transfer Accepted (and of course CASH!) 24 hour approval period on all guitars ( excluding consignments). Please submit the correct billing address for the credit card to help us prevent fraud. If an incorrect billing address is submitted we will refuse shipment.


Sales Tax:

There is a 6.00% sales tax charge for any order delivered within Pennsylvania.

OUR POLICIES

POLICY SUMMARY:

Please call during Business Hours for an accurate in-hand description or to order an instrument. You may also order guitars and amps securely 24 hours a day / 7 days a week off our website with any major credit card. We offer 24-hour approval on all of our guitars for authenticity ONLY. This includes all parts and instrument finish. We DO NOT offer approval for "tone" or other personal preferences. We simply offer the most original and most collectable vintage and rare guitars around at reasonable prices. All prices reflect a 3% cash discount.

Please note: All returns will be subject to a 15% restocking fee to avoid rental / returns. Also, return authorizations will not be issued without phone contact - no emails! Guitars returned within the 24-hour approval period for authenticity will be refunded in full minus shipping in both directions, packaging, and insurance charges. The approval period starts after items have been signed for as delivered. All items approved must be returned in the exact same condition and as they were shipped. Buyers must pay for prompt return shipping by UPS or Fed-Ex, even if "free shipping" was initially offered, and must be sent fully insured for replacement value.

If your return has been authorized, please note: Fed-Ex and UPS do not insure fine collectable guitars in excess of $2500. We suggest Heritage Insurance (call 1-800-289-8837) for all instrument insurance needs. They are the best in the business and are experts when it comes to insuring high value instruments. Proof of insurance is required before return authorizations will be issued. NOTE: Anything shipped to us that does not bear a valid return authorization number provided by us will not be accepted by our receiving department.

International buyers: Please contact us for exact shipping quotes. All VAT, Local and/or Customs taxes are the sole responsibility of the buyer. Due to shipping length and Customs operations, we cannot offer approval on guitars and amps to our overseas buyers.

Many of our instruments are investment grade and of museum quality. Due to the fragile nature of certain older guitars, which are susceptible to being damaged in shipment due to handling and/or extreme weather conditions, approval may not be available on all instruments. We cannot offer an approval period for consignment guitars, guitars on layaway, or guitars discounted below our posted price.

There are no returns on used amps. New amplifiers and other new merchandise is covered under the manufacturers warranty. Any returns will require a 15% restocking fee. The customer is responsible for the costs of packaging, insurance and shipping in both directions. The item must be returned in the exact same condition as it left, complete with all warranty information and manuals. Again, a return approval must be obtained first, by phone or in person.

GENERAL POLICIES:

A 50% Non Refundable Deposit will hold an instrument for 30 days (excluding consignments). No approval time on layaways. We accept consignments. Call for our competitive rates. As Always, "WE BUY GUITARS".

ORDERS POLICY:

The confirmation of an order by e-mail or any other type of electronic confirmation does not constitute YorkMusicShop.com's acceptance of the order. YorkMusicShop.com has the right to refuse shipment without any prior notification.

Return Policy:

Please note: All returns will be subject to a 15% restocking fee to avoid rentals/returns. Also, return authorizations will not be issued without phone contact - no emails! Guitars returned within the 24-hour approval period for authenticity will be refunded in full minus shipping, packaging, and insurance charges. The approval period starts after items have been signed for as delivered. All returns must be returned in the exact same condition and as they were shipped. Buyers must pay for prompt return shipping by UPS or Fed-Ex and must be sent fully insured for replacement value.

If your return has been authorized, please note: Fed-Ex and UPS do not insure fine collectable guitars in excess of $2500. We suggest Heritage Insurance (call 1-800-289-8837) for all instrument insurance needs. They are the best in the business and are experts when it comes to insuring high value instruments. Proof of insurance is required before return authorizations will be issued. NOTE: Anything shipped to us that does not bear a valid return authorization number provided by us will not be accepted by our receiving department.

OUR PRIVACY POLICY:

All personal and company / business information is for our own use, to help us better service our customers. YorkMusicShop.com does not release any customer information to any other party.

E-Mail Lists:

Anyone may subscribe to our mailing list by either purchasing an item, or requesting subscription via email. YorkMusicShop.com will occasionally send e-mail to our customers to inform them of sales, special offers or other relevant news concerning our website. We do not send unsolicited "spam" mail to anyone on our customer list. Anyone may unsubscribe to this list by using the "unsubscribe" option at the opt-in list signup location, or by clicking the opt-out link on the footer of one of the mailings.

Disclaimer:

In no event is any employee of YorkMusicShop.com, liable for any direct or indirect damages relating to any of the products sold on this website.

Links:

You hereby acknowledge that any link to another site which is owned or operated by a third party is not our responsibility, whatever the products or content of the other site.

Copyrights:

All content, material, artwork, graphics, logos, photographs and text are the sole property of YorkMusicShop.com. No material from this site may be copied, transmitted, reproduced or modified without the express written consent of York Music Shop.